Terms and Conditions
About these terms
These terms explain purchasing and using Soul3D Learning products, website services and online learning materials. Our Privacy Policy, Shipping Policy, and Refund & Return Policy provide additional details. Contact info@soul3dlearning.com with questions before purchasing.
Product-specific descriptions and the terms shown for your selected offer explain what you are buying. These terms do not remove a benefit expressly included with your purchase. Rights that cannot lawfully be excluded remain unaffected.
Purchasers and family learning
Purchases and account management should be handled by an adult who is legally able to enter into the transaction. A parent, guardian or authorized educator should oversee a minor’s use of the materials and online services.
Children should not submit payment details, a home address, personal photographs or other unnecessary identifying information through lesson comments, reviews or public website features. Parents and guardians should contact us if they need help with information associated with a learner.
An adult-managed account is not a substitute for any notice or parental consent required by law. Our Privacy Policy must explain the actual learner information collected and the applicable parental procedures.
Product descriptions and orders
Check the product format, lesson coverage, included items and selected access plan before ordering. Physical cards, standard vocabulary decks, JAM fill-in cards and digital access are different offers. Images illustrate the product; read the description for the exact contents and included benefits.
If a description or price appears incorrect, contact us before purchasing. If we identify a material order error, we will contact you to explain the issue and available options. We will not substitute a materially different product or charge an additional amount without your agreement. If we cannot fulfill a paid order and you do not agree to an alternative, the unfulfilled purchase will be refunded.
Prices, payment and shipping
The checkout shows the selected product or plan, applicable charges and the amount due before you submit the order. Review any recurring billing terms separately from the amount due today. A free sample, discount or coupon should not be assumed to include other products or waive later charges unless the offer expressly says so.
Physical fulfillment is described in the Shipping and Digital Delivery Policy. Online materials are accessed through the relevant account or access instructions; a digital-only purchase does not include a mailed deck.
Digital access and included content
A digital purchase provides access to the content expressly included in that offer. Purchasing one course or deck does not automatically grant access to every course, future release, partner product or lesson range.
Where a physical product includes digital access, the product description and purchase instructions specify the included coverage and duration. Follow those instructions rather than placing another paid order to resolve an access problem. Contact us with your order number and purchase email if you need help.
Online learning requires a suitable internet connection and compatible browser or device. Check any published technical requirements before purchase. We do not promise that every feature works on every device, that downloadable files are included, or that offline access is available unless the offer expressly states this.
Monthly, annual and lifetime options
Monthly and annual subscriptions: the selected plan renews at the interval and price disclosed before you agree to recurring billing, unless cancelled. Any trial, promotional period or renewal change must be explained clearly; these terms do not authorize an undisclosed price change or a new recurring charge.
Lifetime access: the listed lifetime option is a one-time purchase without a scheduled subscription renewal. Its content scope is the entitlement expressly promised with that purchase, not an automatic promise of every future product. These terms do not retroactively shorten an existing lifetime entitlement or change a previous purchase into a recurring plan.
Cancelling a subscription stops future renewals and is different from requesting a refund for a payment already made. Use the cancellation method identified for your plan or contact info@soul3dlearning.com for assistance. Unless a refund ends access earlier, a cancelled subscription remains available until the end of its paid period. Cancelling does not automatically delete your account or other purchases.
Returns and refunds
You can request a return or refund for any Soul3D Learning product within 14 calendar days. For physical products, contact us within 14 days after delivery. For digital products, contact us within 14 days after purchase.
This policy includes digital purchases, subscriptions, and custom or personalized products. There is no blanket exclusion just because a product is digital or personalized. Read the Returns, Refunds and Cancellations Policy for how to request help and return a physical item.
License to use digital learning materials
Unless a separately agreed license says otherwise, the standard digital license is for personal study within one household. It permits a parent or guardian to support learners in that household using the access provided. It is not permission to distribute account credentials to unrelated households or give a class, co-op, school or paid tutoring group access under a household purchase.
Contact us before using a digital product with multiple households or an organization so the necessary permission can be discussed. This does not mean a classroom license is currently offered or priced.
You may not redistribute, upload publicly, resell digital copies, record and distribute course content, or remove ownership notices without the relevant rights holder’s permission. Purchasing access does not transfer copyright. Do not print, download or reproduce partner materials unless the product or rights holder expressly permits it.
These restrictions concern copyrighted copies and licensed online access. They do not claim to override lawful rights concerning an original physical item or rights provided by law. Material owned by a partner remains subject to that partner’s applicable rights; we cannot grant permission that we do not hold.
Accounts and acceptable use
Keep account credentials private and use accurate purchaser contact information. Do not attempt to access another person’s account, interfere with the service, distribute malicious code, bypass access controls or use public features to post spam or personal information about other people.
If you believe an account has been compromised, contact us. Necessary action to protect the service should be proportionate and should not be used to erase valid purchase entitlements or statutory rights. A suspension decision and any available remedy depend on the actual circumstances and applicable law.
Learning results and curriculum references
Our resources support study and review. They do not guarantee a grade, test result, learning speed, complete curriculum or qualification. Names such as Henle and other curriculum or program names identify the materials or compatibility described; they do not by themselves establish sponsorship, endorsement or an official relationship.
Availability and support
Online access can be affected by maintenance, internet connectivity or technical problems. Contact info@soul3dlearning.com if purchased access is unavailable. Any material change affecting an existing paid entitlement should be communicated with appropriate support or remedies, taking account of the original offer and applicable law.
We do not exclude responsibility or consumer rights that cannot lawfully be excluded.
Privacy, cookies and changes to terms
The Privacy Policy describes actual information handling, and the cookie information describes technologies and choices in use. These terms alone do not establish a parental-consent workflow, optional-cookie blocking or legal compliance.
Changes to these terms should show a truthful effective date and appropriate notice. New terms do not silently remove rights or benefits already promised with an existing order.
Contact
Email: info@soul3dlearning.com Phone: +1 (630) 537-7170
Business contact location: Elburn IL 60119.
